As a young hospital administrator I attempted to be empathetic and compassionate when I was speaking with patients. But, I didn't always know how I was perceived. Then I came across the book, What Can I Say? - a guide for healthcare professionals and family and friends who care about those with injuries or illness.
Now in its third edition, the pocket size book helps prepare those who want to avoid feelings of loneliness and visit friends and family who are ill and/or hospitalized. It covers what to say, but more importantly helps us be more caring and understanding by recognizing what should not be said. It also prepares visitors for the emotions and stress they may encounter.
If you have read this wonderful book, leave a comment with your thoughts, if not, purchase one for yourself or to share with someone who needs it.
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