Christina's Considerations

What if Disney ran your hospital?

Fred Lee blended his experiences with Disney and hospitals and wrote a very thought provoking book. In it, he questions some longstanding beliefs and misguided approaches. Anyone with an interest in the patient experience really should read the entire book.... Read more →

2nd Edition of Social Media in Healthcare: Coming Soon!

Submit updated chapters with new graphics...... ✓ Check edits & revise...... ✓ Approve new cover & back.... ✓ Wait for 2nd Edition of book to be printed.... Due March Update the online companion... In Process As I near the end... Read more →

Recommendations for Healthier Organizations in 2013: Data Security

It’s time for some New Year’s resolutions; and they have nothing to do with eating right, losing weight or exercising. Instead, they have everything to do with protecting against the organizational and financial stresses of data breaches—which have become an... Read more →

Social Media Laws - Really?

Several state laws, including California's AB1844, went into effect this week and prevent employers from requiring employees or applications from providing their social media user names or passwords. I had heard of this practice by companies and some hospitals and... Read more →

Emerging Technologies and the Revenue Cycle Across the Care Continuum

Late last year, I presented on social media at the annual AAHAM conference . I was also invited to submit an article for their Journal of Healthcare Administrative Management and chose to explore opportunities to leverage a variety of emerging... Read more →