« Manager's Guide To Virtual Teams | Main | Getting Personal: My patient experience - #1 »

July 31, 2012


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Excellent patient satisfaction tips. In addition, some of my all time favorites are: 1. calling the patient in a day or two to see how they're doing, any problems with their meds, new symptoms, etc, 2. instead of recommending they see a particular specialist or get an outside diagnostic test, actually MAKE the appt for them while they are still in the office, 3. Call patient after ANY report is received back at the office, whether a lab test, consult report, CT/MRI, etc. (don't let them assume "everything is normal" 4. Don't leave patients on hold, if you can't deal with the call, ask for their number, get the info they need, and don't forget to call back!

Lawrence Earl, MD

Christina Beach Thielst

Ooh, good ones! I especially like #2!!

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