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April 23, 2012


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As the rise in consumerism leads to increasing patient responsibility for healthcare bills, IT in healthcare is giving providers the tools to engage with their patients regarding the payment process and to set payment expectations during the patient visit. A new healthcare payment trends report was recently released showing the growth of patient responsibility as well as the increase of more patient-friendly payment options (the use of online payments in healthcare has more than tripled since 2009), which enable providers to collect more payments and make the payment process easier for their patients. Here’s the link to the report: http://bit.ly/LDXJ7U

Christina Beach Thielst

Thanks for sharing the report, William! Transactional functions, such as, checking account balances, reviewing the payment history, and paying bills will continue to be an expectation of patients. It is up to our industry to decide to fulfill our consumer expectations.

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