This week I presented my first poster at the National TeamSTEPPS Conference. It combined my interests in engaging patients with technologies and applying the principles and techniques of TeamSTEPPS to virtual environments. For my readers who don't know, TeamSTEPPS is focused improving patient safety with strategies for more effective communications and teamwork.
Below I shared the "why" of virtually engaging patients, the results and what we can do next. Over the next couple of days, I'll share Sylvia's stories from across her lifetime.
The continuous interaction between the care team and the patient over their lifetime creates opportunities for leveraging emerging technologies. This poster highlights stories of a fictitious women, Sylvia, experiencing real-world encounters with the healthcare delivery system and using mobile and social technologies that incorporate TeamSTEPPS principles and strategies.
Patients and their family caregivers:
- become part of the care team
- feel better connected to care team
- feel they received higher quality care
- improve medication and care plan adherence
- create a behavioral record
- a reduction in “no show” rates
- reduced emergency visits and (re)hospitalizations
- improvements in efficiency, handoffs and outcomes
- demonstrated compliance with patient-centered medical home and other standards
The challenge to healthcare leaders is to envision the possibilities of using emerging technologies to make patients more active members of the care team. An additional challenge is to include those trained in TeamSTEPPS in design and implementation planning of applications that are, or have the potential to be, patient facing.