Dr. Ken Cohn is one of my virtual friends and like me, a writer and blogger. He lives on the East Coast and at one time did live here in Santa Barbara, however the Internet has facilitated our connections and collaborations on topics of shared interest. As in the case with some of my other virtual friends, I'm sure one day we will meet in person -- most likely at an ACHE Congress on Healthcare Leadership.
Last year his latest book Getting It Done was published. He and his co-editor, Steve Fellows, have pulled lessons learned from some of the best and brightest in the healthcare profession on a broad range of topics. I enjoyed the stories, ideas and peaking inside a little unfamiliar territory. Here are a few of the chapters and concepts that struck me.
Disaster Preparedness for Healthcare Professionals Important reminders:
- Disasters, like dragons, have long tails!
- You don't know what you don't know, but you could!
- The best surge capacity response is not to have a surge!
- It's all about big guys with big guns!
- Has your CFO attended disaster training? Because, the answer is money!
Overcoming Rural Healthcare Challenges - The complexity that sometimes leads to the marginalization of rural hospitals and in many cases their one and only general surgeon.
Launching and Innovation Revolution in Healthcare - Great examples of breaking out of the old. I especially like the red zones and Chocolate Cafe'!
Documentation as Destiny: A Tool for Survival Why physician documentation is the key ingredient in the determination of payment.
Building a Functional Operating Room Culture Hummm!! I can see how the best candidate for OR medical director is "a retired surgeon or anesthesiologist who likes surgeons and has a background as a high school teacher with a degree in psychiatry." This wonderful chapter also includes the quote "The best way to predict the future is to invent it." (Kay 1989)
Innovations to Address Disruptive Physician Behavior Comprehensive approach and series of progressive interventions and ongoing monitoring, but don't forget docs aren't always the hospital's bully. Use this guidance to address them all for safe and high quality care.
Coaching Healthcare Teams to Improved Performance Breakdowns in communication and poorly managed conflict drive suboptimal team performance and undermine the quality and safety of patient care.