I recently joined forces with some other powerful consultants at Tower, a national consulting group focused on re-defining patient experiences across all touch points (physical and virtual). I'm particularly excited to have the opportunity to leverage my many years experience on the front lines of healthcare delivery to guide institutions as they transform their patient experience - as perceived by the patient.
Tower engages top-level executives who are responsible for the operations of the enterprise, as well as, ‘patient-facing’ staff and others across the organization to enhance operational processes and change the organizational culture to achieve long-term transformation of patient experiences. And, a recent article in Healthcare IT News offering 5 tips for creating a strategic plan for IT provides some insight as to how we look at the role of technology in the hospital workplace of the future.
1. Think about the patient experience
2. Consider best practices
3. Remember the staff experience
4. Don't forget about social media
5. Employ integrative planning
The list above provides just a glimpse, so also read the full article