The American College of Physicians has a YouTube video that demonstrates the impact of low health literacy on the healthcare delivery system and costs. Healthcare administrators and clinicians should view this video to see the challenges for themselves. Notice the potential for medication errors alone!
It reminds me of Louise, the discharge advocate!
This video hits a little close to home since LSU Shreveport seems to have been involved and a few of the accents were familiar. However, this is an issue across the US.