Think of the nine characteristics of engagement systems described in this article along with health information technology. Moving from Transaction to Engagement - R “Ray” Wang - Harvard Business Review.
1. Design for sense and response.
2. Address massive social scale.
3. Foster conversation.
4. Utilize a multitude of media styles for user experience.
5. Deliver speed in real time.
6. Reach to multi-channel networks.
7. Factor in new types of information management.
8. Apply a richer social orientation.
9. Rely on smarter intelligence.
I've spoken about how I see social media technologies being integrated into EHRs; especially to address some of the meaningful use criteria. So it should be no surprise that I agree with Professor Wang that experiential and personal fulfillment systems will power the next waves of innovation.
Hello Christina,
EHR's if owned by individuals and validated by third parties are a great example of personal fulfillment systems. The key is making sure we protect the individual's privacy by keeping ownership with the individual and not the government or an institution. Look forward to reading more of your posts!
R Wang, MPH
Posted by: Rwang0 | October 28, 2011 at 03:05 AM
Glad you found the post and appreciate you speaking to the issue of EHRs!
Posted by: Christina | October 28, 2011 at 06:07 AM