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October 20, 2009

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Wellescent Health Forums

For item 7, the question of ROI depends on whose investment is being considered. Patients are interested in long term ROI, but those providing the service will always want short term ROI if it does not erode the long term.

For item 10, I would be interested in seeing the findings around quality transparency. I have not seen much in this respect to date.

Mark Frisse

Concerning #7, yes, it certainly depends on whose ROI you are talking about. A lack of transparency on all fronts makes it difficult for consumers to engage. And there's the "moral hazard" issue.

From my perspective, the quality groups - and there seem so many - seem to want to emphasize nearly everything. Can't we make it simpler - focus on a few things - a "version 1.0" and go from there? But certainly things are more coherent than some years back. But basing quality on claims data has limits - like the proverbial drunk looking for his lost keys at the corner. He suspects they are in the alley, but there is insufficient light there!

Thanks

Mark

thielst

These are both great comments and I want to take it a little farther.

We are likely to fail if we focus on everything at once unless everyone leaves their individual interests at the door and we start over with a new system. The reality is too many stakeholders want change -- but in only someone else's area of responsibility.

Sustainable performance improvement of our current system requires transparency of all and that we establish priorities and focus on a couple of opportunities at a time -- building on our success.

As I've said in other posts, we can't expect healthcare providers to apply scientific methods for performance improvement and then turn around and pull suspected "improvements" from someone's back pocket for new legislation. We have to all get it right and systematically work through each of the key issues.

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